Refund Policy

The 7-day money-back guarantee

For 7 days, you can cancel for any reason — or none — and we refund 100% of what you paid, add-ons included. We do not ask why, we do not deduct anything, and the button in your account is the entire process. We issue the refund to your original payment method within 5 working days of your request, and your bank credits it within 12 working days of that request.

When the 7 days start

On the day your stories open — your payment date, or your batch start date, whichever is later. If you enrol a week before a batch opens, your window has not begun; it begins with the first episode. A guarantee that could expire before you had anything to watch would not be a guarantee, so ours cannot.

Every purchase carries its own window

A purchase you make later — the upgrade from digital to full, the Family Circle add-on — carries its own 7-day window from its own payment date. Cancelling inside that window refunds that purchase in full, and your admission itself continues unchanged. When your admission's own window is open, cancelling refunds everything together.

After the window

Once the 7-day window closes, a cancellation no longer carries a refund. Your admission stays fully active for its whole term — every weekly story, and every printed book on a full admission, keeps arriving. We say this here, before you pay, because a refund rule you discover afterwards is not a rule, it is a trap.

If something genuinely exceptional has happened in your family, write to support@talesofamritpur.com — a real person reads every message and has the discretion to help. That is a door, not a promise.

The case with no window at all

Our failure to deliver. If we ever cannot admit you after taking your payment, cancel a batch, or stop providing the service you paid for, we refund you in full for what was not delivered — no window applies. Keeping money for a service we did not provide is not something a policy can permit.

A worked example

Suppose you bought a full admission for ₹6,999.

This table is generated from the same code that calculates your actual refund, so the example cannot drift away from what we really pay.

How to request one

1. Sign in at your account with the email you used at checkout.
2. Use Cancel & refund request. You will see the calculated amount before you confirm.
3. Or simply email support@talesofamritpur.com with your order reference. Either route is equally valid.

Timeline

• We acknowledge your request within 48 hours.
• We confirm the exact amount in writing before processing.
• We issue the refund to your original payment method within 5 working days of your request.
• Your bank credits it within 12 working days of your request. That is the outer promise, measured from the day you ask — not from a date only we can see — and most refunds land well before it. The statutory outer limit is 30 days; we do not use it.

Books already sent

If you cancel inside the window after a parcel has already gone out, please keep it. We do not ask for physical returns — the postage and handling would cost more than the books, and we would rather your child kept the work they have already done in them. Your refund is still 100%.

Damaged or missing books

If a book arrives damaged or does not arrive at all, tell us within 15 days of dispatch and we will resend it free. That is a replacement, not a refund, and it does not affect your plan. The same applies to an add-on parcel — see the shipping page.

What we do not do

• We do not charge a cancellation fee.
• We do not require a reason, though we are glad of one.
• We do not make you call a retention line. The button in your account is the whole process.