Shipping & Delivery

The schedule

Books are dispatched at the end of each month — Book 1 at the end of your first month, and each following book at the end of the next. The books deliberately trail the episodes: remembering something you had half-forgotten is what makes it stick, so each book is a revision of the month just gone, not a companion to the week in progress.

Where we deliver

Everywhere in India served by our courier partners, including PIN codes reached by India Post. Delivery is included in the plan price; there is no separate shipping charge and no cash-on-delivery option.

Outside India: we currently ship books within India only. The digital admission (app-only) is available internationally.

Courier partners

We will name our courier partners here, along with the tracking domain each uses, before the first dispatch.

Tracking

When a book ships you get an email with the courier and the AWB number. You can also check any time on the tracking page using your order reference and the email on the order. Each of the twelve books has its own status line: printing → packed → shipped → delivered. An add-on parcel gets its own line on the same timeline — one extra row alongside the books, not a separate lookup — so everything you paid for is tracked in one place.

If a delivery is delayed

Festival weeks, monsoon disruption and local strikes do happen. If a book is more than 10 days past its expected date, write to us and we will chase the courier — and if it cannot be located, we reprint and resend at no cost. A delayed book never shortens your year; the twelve books are twelve books regardless of when they arrive.

Damaged or missing

Tell us within 15 days of dispatch and we replace it free. A photograph helps but is not required — we will take your word for it.

Changing your address

Update it yourself at your account. Changes apply to every book not yet packed. If a book has already been handed to the courier we cannot redirect it, but we will tell you so rather than let it go quietly to the old address.

What is in a book parcel

A 20-page, full-colour, saddle-stitched A4 activity book on heavy art paper, and nothing else. Paper only — no scissors, no glue, no plastic parts. That is a deliberate safety and compliance choice, not a cost-saving one.

Add-on parcels

A physical extra ticked at checkout — a mala, a chandan set, bookmarks — ships once, as its own parcel, and is dispatched within 7 working days of payment. It does not wait for the book schedule, and on a full admission it does not travel inside a book parcel either: two parcels, two tracking lines.

This is why a digital admission can need an address. The moment you tick a physical add-on, the offer page asks for a delivery address and will not take the payment without one — an unshippable paid object is not recoverable for either of us.

Damaged, missing or wrong: tell us within 15 days of dispatch and we replace it free, on the same terms as a book. A photograph helps but is not required. If we cannot replace it — a discontinued item, say — we refund that add-on’s price in full, whatever the age of your admission. Replacing or refunding an add-on never touches your admission, your episodes or your money-back window.

After the money-back window a dispatched add-on is simply a completed purchase — see the refund policy. Nothing physical ever needs to come back to us; please keep it.

Questions

support@talesofamritpur.com · we reply within 48 hours.